September 3, 2010

recession hits social media startups: twitter in the deadpool

twitters investors have run out of money. the massive hits to the market have taken their toll, and bad loans elsewhere have forced investors to pull the plug.

at the moment the scenario is improbable but not impossible. if you said lehman brothers and wamu were going to go bust two years back you would have been the laughing stock of wall st. if a bank that has been in business for hundreds of years through recessions and depressions fail how strong are web 2.0 start ups?

can we be so confident that these startups which have not yet been able to develop a monetisation model are insulated?

here are some potential issues that i see:

  1. venture capital firms have money heavily invested in companies are waiting for the right time to list on the stock market are now not going to be able to list any time soon;
  2. do these venture capital firms and venture capitalists have exposures in investments elsewhere? money in the bank for instance?

what happens if twitter does collapse? what of the businesses that have been built on it? what about the contacts that you have been collaborating with purely on twitter? how do you find each other again? what would you do if you woke up tomorrow and couldn’t tweet?

what about facebook? what would you do if all the photos you loaded and did not have a backup elsewhere were gone?

there are some friends whom i don’t maintain any other contact details for except facebook, because why would you need to?

what if it is a bubble and what if it bursts?

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social media body of knowledge

back when i was a systems architect most of the projects i executed on were overseen by a project manager. their mandate was to ensure the project came in on time and on budget to a sufficient level of quality.

they had help in what they did because of a number of frameworks. one of them was the project management body of knowledge (pmbok). it offered them a toolset that enabled them measure and control the three project factors of time, budget and quality.

it occured to me recently that while we are all out pioneering this social media juggernaut what we are in fact not doing is aggregating our conversations and distilling into a social media body of knowledge (smbok).

this body of knowledge would help build a toolset which we could use to draw upon to help guide our clients through this new phase of communication. it would also help us understand what works and what does not.

the current problems we have are that people continually have to reinvent the wheel the world over, rather than sharing the basic level of knowledge.

i know what some of you agency people are going to say, “it’s intellectual property, that we can charge clients for.” sure, at some point there is a level of innovation that is unique and clearly something that should be capitalised on.

what about the basic stuff though? there are no patents on how the human body works. you go to any hospital with a trained doctor and they can help you with that. same with systems engineers. you go to an i.t shop and they can all help you fix the basic stuff. why don’t we have that for social media?

does anyone else think it’s a good idea or am i alone on this one?

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the most responsive social media experience i’ve had: drupal

i think i have just had one of my most responsive customer service experiences ever and i am not even a customer.

drupal is an open source content management platform. i experimented with it for a while but ultimately i found that as i was mainly blogging, wordpress suited me better.

i tweeted about it and found that i had a new follower. the exchange below, notice the timings.


bear in mind these guys are an open source outfit and not some extremely well funded operation.

will i switch to them? probably not, because they don’t provide what i need. would i recommend them to someone who was looking for a content management syste? absolutely. would they be top of mind next time i revisit my website design? absolutely.

i have asked for an interview and will update the post when i get the lowdown on how they do it!

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social media 101: what is social media?

if you have clients who just don’t get social, this video makes it really easy to understand.

common craft who produce the video also have one for twitter, wikis, blogs and rss feeds. all of which you can purchase to use during training sessions.

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united states military fiddles with photos

the gang over at boing boing posted the photos of two dead soldiers.

the catch? the u.s military has doctored the images. eagle-eyed chief photog over at the San Antonio Express-News spotted the photoshop shenanigans.

it seems that for one reason or another they have chosen to cut and paste different faces onto the identical body.

without getting into conspiracy theories, the lesson from this is in the media 2.0 world, be transparent. don’t have a photo of the soldier patriotically standing in front of a flag? just say it, or release what you have.

that soldier didn’t need a flag behind him to be patriotic, he died serving one.

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apple’s campaign “i’m a pc” dealt a deathblow

this campaign is nothing short of brilliant.

to be completely honest, i never thought i would see the day that microsoft would respond so effectively to apple’s “i’m a pc” campaign.

hats off to the agency, crispin, porter + bogusky and hats off to microsoft.

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grassroots social media: nosey in newtown

i stumbled upon this gem of a site: nosey in newtown and it probably represents the best example of social media at a grassroots level.

the blogger known only as “nosey” writes about her local area newtown, an bohemian suburb in the inner west of sydney. it’s a colourful community consisting of an eclectic mix of artists, students, yuppies and a vibrant gay and lesbian community.

“nosey” manages to find some little hidden gems in her suburb which i have frequented in the past, being a resident in a neighbouring suburb. i have never stopped to notice the little gems written on the walls and the personality she has uncovered right under our “noses”.

that’s why i love social media. one person’s very special point of view can be presented to a worldwide audience.

i found it really hard to believe that it wasn’t run by some community organisation when i asked nosey about her site. it’s just her site, no organisation or commercial entity!

great site nosey!

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is deception okay in advertising?

true blood

this has been one of those posts that has been sitting as draft in wordpress for a couple of months now.

the idea started out as an excited facebook message (who emails anymore?) from a very dear friend, lisa, who is now living in new york:

“So, there’s something very cool going on here at the moment.

It all centers around a new drink called ‘True Blood’ which is being pushed in every corner store & bodega (including the one in my building)…. but it’s a synthetic human blood, enabling vampires to come ‘out of the shadows’.

The campaign behind the whole thing is big…. I mean REALLY, REALLY BIG…. posters, protests, billboards, fb profiles & even a dating site – it has people talking & arguing BOTH sides of the debate passionately!

I’ve been hearing (drunk) people debating whether the drink is actually synthetic blood & what it tastes like… kind of funny for a fictional beverage (if only another brand> garnered this much attention!)”

the new york times has a complete review of the campaign but the most interesting parts below:

On May 21, HBO and Campfire, a small independent agency founded by two of the creators of the 1999 film “The Blair Witch Project,” began sending cryptic letters in black envelopes sealed with red wax to people who might generously be described as pillars of the goth community: horror film bloggers, subscribers to the horror movie magazine Fangoria and the like.

The letters were written in dead languages like Babylonian and Ugaritic, but — to no one’s surprise — the recipients duly pitched in to translate them. The group effort, carried out on blogs and message boards, led to a macabre Web site guarded by a beautiful vampire, where visitors could view short prequel episodes to HBO’s new series and learn about a product called Tru Blood that obviates the need for vampires to feast on humans.

hmmm. this was intriguing. “i must post about this sometime…”

then a colleague of mine, the very lovely lexy klain posted on the subject of covert marketing, where companies such as mcdonalds and sony engage in much more subtle methods to reach their target audiences.

well out came the post.

clever advertising about a bloody drink, that wasn’t a bloody drink at all, but a t.v. series.

a game that wasn’t a game but branding.

a tourist who wasn’t.

not the first time though right? during the leadup to cloverfield a fairly intricate advertising campaign was woven with hidden clues, starting with a cryptic number shown during the opening of the transformers movie earlier in the year. the entire campaign led users down various internet garden paths where eventually it led them to the movie website. clues were hidden on various websites and in the t.v. series.

i want to ignore the for the moment that the cleverness of these campaigns. i want to also ignore the fact that they treat their target groups as participants and not just eyeballs. what i want to look at the ethics.

what if though, a casino used the same tactics to lure gamblers in? what if big tobacco used the tactics?

i hear the collective oohs and ahhhs. probably not a good move right?

is that because as a society we tolerate, condone and sometimes even laugh at a little storytelling by reputable individuals and organisations? when a less socially acceptable or reputable organisation acts in the same manner, is it seen as a deception?

in essence what i am asking is, is this really a “new media” issue or is it simply a manifestation of an age old issue? will a measure of good judgement be enough to determine whether or not a covert marketing strategy can work for us or against us?

if a stranger on the street came up to me and under the guise of a street performance relieved me of $5 but entertained me, i would laugh, thank him and walk away. if the same stranger offered me a noxious drug as a free sample, i’d call the police.

i think it’s probably that simple.

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