issues and crisis management in social media

a tale of two craigs
craig badings and craig pearce colleague and ex-colleague here at ogilvy were discussing issues and crisis management over on mr pearce’s blog. given that they were talking about a conversation we’d had i thought i throw in my two cents worth.
let me preface this by saying the gentlemen mentioned are seasoned [...]

can radian6 be used to prevent suicides and murders?

i’ve been thinking lately that we could potentially use social media monitoring tools to prevent suicides and mass murders. the idea struck me as i was working with some clients on a couple of issues / crisis management projects lately.
in the midst of the hurley burley of crisis mode, a news story caught my eye­. [...]

“fuck right off” real facebook error message

i was looking at the attendees to a a facebook event and where i showed up as an attendee the error message was quite explicit:
It’s you! But there’s like six other buttons that go to your profile, so fuck right off. Search
hmmm not sure if the facebook developers had inteded THAT particular message to actually [...]

tweetdeck vs. new twhirl

this is a subjective evaluation based on what’s important to me, and how i use twitter.
the short version for those short on time or attention span

twhirl
tweetdeck
winner

multiple panes that can be moved around the screen
one big giant windows
twhirl

no groups
has groups
tweetdeck

keyword tracking
no keyword tracking
twhirl

very clean interface
cluttered
twhirl

the new twhirl is a fantastic improvement but the winner is still [...]

“the” jodee rich behind peoplebrowsr.com

i was taking a look at peoplebrowsr.com the other day and somewhere along the way, the name jodee rich popped up. i thought to myself: “surely not the one.tel jodee rich?” but sure enough a little digging and the ex-one.tel founder has himself a new project! will investors throw their money behind this venture too?
[...]

kami, i disagree: the online world is the real world

i read a post by kami over communications overtones where she discusses the social media “cultists”. i agree with her for the most part, as post echoes one of mine from the week earlier (great minds).
that is, until i got to the end of the post:
While the web world is indeed influential, it is not [...]

don’t believe the social media jihadists

i have been thinking alot lately about the development and evolution of social media. i have also been tuning into alot of twitter conversations and reading alot of blogs. what is becoming apparent is that there are many social media jihadists out there that think social media is the only form of media for the [...]

social media 101: help! i need to get into this social media thing

when i was in i.t. (and even now) i was fielding technical support questions for friends and family. now that my day job has changed, the questions have changed a little. people now ask me about the social media. the most common question i get asked goes along these lines: “i’ve heard about this social [...]

social media: do we need editors? – follow up – jobs has heart attack

“steve jobs has heart attack”
a timely illustration of one of the reasons why we might need editors or we need to start educating people to be much more discerning when they read news.

social media: do we need editors?

i am very anti-censorship but i read an article in today’s sydney morning herald that led to a stream of thoughts.
for the most part, journalists are an ethical bunch and adhere to a code. where the areas are grey, an editor steps in and ensures that stories are truthful and conducted in a manner fitting [...]

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