i had the pleasure of being on the panel at digital citizens on the topic of issues and crisis management in the age of social media, a topic near and dear to me. it was a great panel with:

• rachael falk, legal counsel, from telstra and
• matthew gain, digital director, edelman

the panel was moderated by kara-lee from amnesia.

i spoke about the practical application of our crisis comms framework but thought it might be of note to some attendees if i broke the framework down. check it out and let me know if it’s useful. it’s just our current thinking. we evolve this stuff all the time as we handle more and more crises.