i think i have just had one of my most responsive customer service experiences ever and i am not even a customer.

drupal is an open source content management platform. i experimented with it for a while but ultimately i found that as i was mainly blogging, wordpress suited me better.

i tweeted about it and found that i had a new follower. the exchange below, notice the timings.

bear in mind these guys are an open source outfit and not some extremely well funded operation.

will i switch to them? probably not, because they don’t provide what i need. would i recommend them to someone who was looking for a content management syste? absolutely. would they be top of mind next time i revisit my website design? absolutely.

i have asked for an interview and will update the post when i get the lowdown on how they do it!